Refund Policy

This policy applies to purchases of campaign credits made by businesses (“Brands”) on Vyne, operated by Hike Tech LLC, and is governed by the Consumer Protection Law of the Sultanate of Oman.

A campaign credit is a prepaid balance that lets a Brand post one campaign on Vyne. Credits are delivered to your account immediately on payment. Credits do not expire. Credits hold no cash value, cannot be exchanged for money, and cannot be transferred to another account.

Once a credit has been used to post a campaign, that credit is non-refundable, provided the platform delivered the service as described — that is, the campaign was posted and made available for creators to apply to. Using a credit means you have received the service it pays for.

In line with the Consumer Protection Law of Oman, you may request a refund within 15 days of purchase if:

• (a) the credits were not used and the platform failed to operate as described or did not serve its intended purpose; or
• (b) a technical fault on our side prevented the service from working — for example, payment was taken but credits were not delivered.

Where a fault on our side is confirmed, we will, at your choice, correct the fault and deliver the service, or refund the amount paid for the affected credits.

Contact us at support@vyne.global within 15 days of purchase, with your account details and a description of the issue.

This policy covers your purchase of credits from Vyne. It does not cover any separate agreement or payment made directly between a Brand and a creator. Those arrangements are made off the platform, at the parties’ own risk, and Vyne is not a party to them.

Hike Tech LLC · Commercial Registration No. 1620442 · Bousher, Muscat Governorate, Sultanate of Oman · support@vyne.global